What is the Medical Device Source return and cancellation policy?

We want you to order your medical supplies from Medical Device Source with confidence. If you are not 100% satisfied with the product you ordered from Medical Device Source, you may qualify for refund. We may issue a refund on your order only if:

 

  • The product has a manufacturing defect
  • The product was damaged during shipping
  • You received the wrong product

 

If any of these events occur, contact one of our customer service representatives as soon as possible. They will help you resolve the situation. Until you complete a return, keep the product in question according to the manufacturer's temperature, storage, and handling guidelines.

 

Should it be necessary to return or exchange any product, please contact us for approval prior to making any attempt to return or exchange a product. Returns or Exchanges will be accepted at our sole discretion. A decision will be made for return, exchange or refund within 10 working days and if a refund is issued it will be done immediately thereafter.

 

Since we sell medical products, among others, we cannot guarantee we will accept returns or offer refunds in all circumstances. However, we will work with you as best we can to ensure you are a satisfied customer.

What are your shipping charges for medical devices and how long does it take to get my order?

Shipping usually takes about 5 to 10 days, and the more you order, the more you save!
Spend $0 - $250: $50 shipping cost
Spend $250 - $1,000: $20 shipping cost
Spend $1,000 or more: FREE shipping.

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