Frequently Asked Questions

For immediate answers to the most frequently asked questions about Medical Device Source, simply click on any of these topics:

What is Medical Device Source?

Medical Device Source is a supplier of discount medical devices for cosmetic clinics and orthopaedic surgeons, among others. We specialize in cosmetic dermal fillers and viscosupplements. Medical Device Source’s core business is the sourcing, procurement and sales of viscosupplements and cosmetic dermal fillers to orthopaedic surgeons and cosmetic clinics worldwide.

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What products does Medical Device Source supply?

Medical Device Source wants to be your supplier for medical devices like dermal fillers, cosmetic treatments, viscosupplements, orthopaedic injections, gynecology devices, and rheumatology products. We sell the following popular products:

Botox
Restylane
Juvederm
Synvisc
Hyalgan
Orthovisc
Artzal
Euflexxa

Medical Device Source also sells a wide variety of orthopedic, cosmetic, gynecology, and rheumatology medical devices and other medical products, so feel free to browse MedicalDeviceSource.com to find the product you are looking for. If you are looking for a particular medical product and cannot find it on our website, contact us and our customer service representatives will be happy to check and see if we have it in stock.

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Why are your products so much cheaper than what I usually pay for the same product?

Medical device and pharmaceutical manufacturers have a tendency to charge more for their products in certain markets compared to the prices they charge in other markets. Medical Device Source researches and finds licensed wholesale suppliers in the reputable and well-regulated international markets where medical device prices are lower. We help physicians like you capitalize on these market price differences by sourcing medical devices from markets with lower prices, then helping you purchase these medical devices at prices well below their regular market price. Medical Device Source products are genuine brand name medical devices, just at a lower price than you may usually pay.

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Who are Medical Device Source's customers?

Medical Device Source customers include physician clinics and medical spas that offer cosmetic, orthopedic, rheumatology, and gynecology services. Many of our customers live in markets where medical device prices are high compared to other international markets, and they turn to Medical Device Source for help saving money for their medical practice and for their patients.

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Who can buy medical devices from Medical Device Source?

Medical Device Source sells medical devices and other products to medical practitioners who have a valid medical license. We can also sell medical devices to corporations that are licensed to deal in the types of medical devices we sell. If you are an individual, you may be able to order medical devices from Medical Device Source if you have adequate documentation. All accounts require verification before ordering, so if you are not sure if you can purchase medical devices from Medical Device Source, contact us for more information. All orders are ex-works at the shipping location.

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How do I order supplies from Medical Device Source?

You can order your medical devices and other supplies from Medical Device Source by using our secure online ordering system. You can also call 1-877-333-0128 toll-free to speak with one of our customer service representatives.

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What is the Medical Device Source return policy?

We want you to order your medical supplies from Medical Device Source with confidence. If you are not 100% satisfied with the product you ordered from Medical Device Source, you can return any unused portion of your order for a full refund within 90 days from the purchase date (minus shipping charges incurred).

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What payment options are available for buying medical devices?

For your convenience, Medical Device Source accepts VISA, Mastercard, company checks, international money orders, and automatic bank withdrawals. If you do pay by check or international money order, there may be a delay of up to a few days.

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What are your shipping charges for medical devices?

Shipping charges vary depending on how much you order. If you order less than $250 worth of products, you pay $50 shipping. If you order between $250 and $1,000, your shipping cost is discounted to $20. If you spend more than $1,000, your order ships FREE.

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What is the Medical Device Source privacy policy?

Medical Device Source will never sell, rent, or share any part of your company’s information with any third party. Your information is safe and secure with Medical Device Source.

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How can I share a suggestion or idea with Medical Device Source?

We are always happy to get feedback from you! You can email ideas and suggestions to info@medicaldevicesource.com or call us toll-free at 1-877-333-0128.

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If you have a question that is not listed here, please feel free to contact us at any time.

How do I contact Medical Device Source?

Whether you have a question or concern, or you want to place an order for medical devices, you can contact us by phone, fax or, email:

By Toll-Free Phone  

1-877-333-0128

By Toll-Free Fax  

1-877-333-0129

For General Inquiries   info@medicaldevicesource.com

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Can I get a discount if I refer other clinics to Medical Device Source?

Yes, Medical Device Source does offer credits when you refer another clinic to us. You can get substantial credits on your future orders, based on the number of new clients you refer to us. If you refer someone, both you and your referral will get $500 each in account credit once your referral orders $2000 worth of product. We will let you know by email when your referral opens an account and when you get your automatic credit. To refer a client, talk to them and ask them to mention your name when they open a new account. Alternatively, you can tell us the referral's name and contact information, and we will reach out to them to set up their account.

Refer a colleague

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