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Frequently Asked Questions

For immediate answers to the most frequently asked questions regarding our service, simply click on any of these topics:

What is Medical Device Source?

Medical Device Source is a supplier of discount medical devices for cosmetic clinics and orthopaedic surgeons. We specialize in cosmetic dermal fillers and viscosupplements.

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What is the core business of Medical Device Source?

Medical Device Source’s core business is the sourcing, procurement and sales of viscosupplements and cosmetic dermal fillers to orthopaedic surgeons and cosmetic clinics.

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What products does Medical Device Source supply?

Medical Device Source is able to supply the following products:

Botox
Restylane
Juvederm
Synvisc
Hyalgan
Orthovisc
Artzal
Euflexxa

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Why are your products so much cheaper than what I pay for the same product?

Medical device and pharmaceutical manufacturers have a tendency to charge more for their products in certain markets compared to the prices they charge in other markets. Medical Device Source researches and finds licensed wholesale suppliers in the reputable and well-regulated international markets where medical device pricing is reduced. We help our clients to capitalize on these market pricing differentials by sourcing medical devices from those markets with reduced pricing and selling it to them at prices well below their prevailing market price.

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How do I contact Medical Device Source?

You can contact us by phone, fax or email:

By Toll-Free Phone  

1-877-333-0128

 
By Toll-Free Fax  

1-877-333-0129

 
For General Inquiries   info@medicaldevicesource.com
 

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Who are your customers?

Our customers are physician clinics and medical spas in markets where medical device pricing is high compared to other international markets.

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How do I order from Medical Device Source?

You can order your medical devices from Medical Device Source by using our secure online ordering system or by calling 1-877-333-0128 toll-free to speak with one of our customer service representatives.

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Can I get a discount if I refer other clinics to your company?

Yes. Medical Device Source does offer substantial credits on your future orders based on the number of units of product that your referred clinics order from us. The more they order the more you save. Call us for details.

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What is the Medical Device Source return policy?

If you are not 100% satisfied with the product you can return any unused portion of your order for a full refund of the amount of the returned product (minus shipping charges incurred).

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What payment options are available?

Medical Device Source accepts VISA, Mastercard, American Express, company checks, international money orders and automatic bank withdrawals. There may be a few days delay in processing orders paid by check or international money order.

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What are your shipping charges?

Shipping charges vary depending on the product and the quantity ordered. In most cases, if you order 10 units or more of any product the shipping is free.

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What is a Standing Order?

A standing order is a order that is placed with Medical Device Source in which a set amount of product is shipped to the customer automatically at predetermined time intervals. For example, a standing order of 10 Synvisc monthly. In this example, we would ship 10 Synvisc to the purchasing clinic on the 1st of every month (or whatever day of the month is set up in the standing order).

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What is the advantage of having a standing order?

A standing order allows Medical Device Source to pre-order given amounts of product from our licensed, international wholesalers thereby ensuring that we maintain adequate supply for our loyal customers. This means that any clinics with standing orders will be given highest priority in receiving stock from Medical Device Source. In essence, those clinics with standing orders will not be surprised by stock shortages anymore.

If we happen to be unable to supply product to a clinic with a standing order they will be given priority notification and will also be given top priority when stock does become available.

A standing order also means that you will not need to worry about tracking your stock and placing orders every month. The stock you need and request will be delivered to you automatically.

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What is your privacy policy?

Medical Device Source will never sell, rent or share any part of your company’s information with any third party. Your information is safe and secure with Medical Device Source.

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How can I share a suggestion or idea with your company?

You can email ideas and suggestions to info@medicaldevicesource.com or call us toll-free at 1-877-333-0128.

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If you have a topic that is not listed here, please feel free to contact us at anytime.

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Our Top Selling Products

Botox
Restylane
Juvederm
Synvisc
Hyalgan